https://the-intelligence.community/b/newsen-USTelligent Community 13Thu, 09 Apr 2026 08:56:57 GMThttps://the-intelligence.community/b/news/posts/test-blogThu, 09 Apr 2026 08:56:57 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:d419f860-3865-42ba-957c-ca378b8ab89dkarl.barber0https://the-intelligence.community/b/news/rsscomments?WeblogPostID=17https://the-intelligence.community/b/news/posts/test-blog#commentstest&nbsp;(<a href="https://the-intelligence.community/b/news/posts/test-blog">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=17&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">https://the-intelligence.community/b/news/posts/testThu, 09 Apr 2026 08:44:47 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:b011b692-8207-41ed-9215-c15cf9a2ea21karl.barber0https://the-intelligence.community/b/news/rsscomments?WeblogPostID=16https://the-intelligence.community/b/news/posts/test#commentsTEST(<a href="https://the-intelligence.community/b/news/posts/test">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=16&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">https://the-intelligence.community/b/news/posts/event-recap-putting-the-intelligent-into-intelligent-self-serviceWed, 17 Aug 2022 13:12:13 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:eef1af90-191c-4af4-9a79-378adb31399bMatt Thomson0https://the-intelligence.community/b/news/rsscomments?WeblogPostID=7https://the-intelligence.community/b/news/posts/event-recap-putting-the-intelligent-into-intelligent-self-service#comments It&rsquo;s clear there is a growing engagement capacity gap: the gulf between what customers expect and the actual experiences they receive from brands.&nbsp; Our mission for The Intelligence community is to create a resource for anyone wanting to ...(<a href="https://the-intelligence.community/b/news/posts/event-recap-putting-the-intelligent-into-intelligent-self-service">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=7&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">https://the-intelligence.community/b/news/posts/why-it-s-time-to-finally-embrace-intelligent-self-service-as-a-conceptThu, 09 Jun 2022 10:48:56 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:ffa5c5ad-802c-4911-b91c-259a4d2650f6Ryan Hall0https://the-intelligence.community/b/news/rsscomments?WeblogPostID=6https://the-intelligence.community/b/news/posts/why-it-s-time-to-finally-embrace-intelligent-self-service-as-a-concept#commentsDespite what people may think, intelligent self-service already exists and has done for some time: self-checkouts, FAQ pages, and chatbots, for example. What&rsquo;s changing, however, is attitudes to intelligent self-service. What used to be an anno...(<a href="https://the-intelligence.community/b/news/posts/why-it-s-time-to-finally-embrace-intelligent-self-service-as-a-concept">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=6&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">CommunityISSCustomer Experiencehttps://the-intelligence.community/b/news/posts/maximising-your-biggest-asset-your-communityThu, 09 Jun 2022 05:10:39 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:d9dec2ce-9a1e-4f10-838c-c0451414911eRyan Hall1https://the-intelligence.community/b/news/rsscomments?WeblogPostID=5https://the-intelligence.community/b/news/posts/maximising-your-biggest-asset-your-community#commentsDespite technology&rsquo;s best efforts, the global population isn&rsquo;t as connected as you might think. The internet can be a lonely place. And with shopping mostly done online now, there are fewer and fewer opportunities to connect and engage wi...(<a href="https://the-intelligence.community/b/news/posts/maximising-your-biggest-asset-your-community">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=5&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">CommunityISSCustomer Experiencehttps://the-intelligence.community/b/news/posts/what-problems-do-chatbots-solveMon, 11 Apr 2022 14:54:08 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:ed769e80-cb66-4f42-bc11-b6744289bd28Joana Hing1https://the-intelligence.community/b/news/rsscomments?WeblogPostID=4https://the-intelligence.community/b/news/posts/what-problems-do-chatbots-solve#commentsThink of IVA&rsquo;s (Intelligent Virtual Assistants) as highly advanced chatbots. While chatbots manage simple tasks and offer low intelligence functions that address a singular need, IVAs introduce Conversational AI to address enterprise scale need...(<a href="https://the-intelligence.community/b/news/posts/what-problems-do-chatbots-solve">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=4&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">Intelligent Virtual AssitantsSelf-ServiceISSChatbotshttps://the-intelligence.community/b/news/posts/what-is-a-knowledge-baseMon, 11 Apr 2022 14:24:00 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:79bae180-5ee6-423e-a097-80961d27d4c8Joana Hing0https://the-intelligence.community/b/news/rsscomments?WeblogPostID=3https://the-intelligence.community/b/news/posts/what-is-a-knowledge-base#commentsWhat is it? A knowledge base is a central hub for your help articles and marketing materials (like an FAQ section, a community forum, blog posts, videos, case studies, ebooks). All that adds up to a library of information about your product or servi...(<a href="https://the-intelligence.community/b/news/posts/what-is-a-knowledge-base">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=3&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">Self-ServiceCustomer ServiceISSDigitalCustomer Experiencehttps://the-intelligence.community/b/news/posts/online-communities---what-are-they-and-what-problems-do-they-solveMon, 11 Apr 2022 14:21:07 GMTe9a80b12-2a08-4b89-af9f-52481411d4a1:a43501e8-c029-4853-857b-da56c9361987Joana Hing0https://the-intelligence.community/b/news/rsscomments?WeblogPostID=2https://the-intelligence.community/b/news/posts/online-communities---what-are-they-and-what-problems-do-they-solve#commentsWhat is it? Online communities are an integrated suite of modern community applications such as forums, blogs, wikis, ideation, media galleries, and calendars, with a fully customisable user interface.&nbsp; Customer communities have grown in popular...(<a href="https://the-intelligence.community/b/news/posts/online-communities---what-are-they-and-what-problems-do-they-solve">read more</a>)<img src="https://the-intelligence.community/aggbug?PostID=2&AppID=4&AppType=Weblog&ContentType=0" width="1" height="1">CommunityISSDigital