Forum - Recent Threads

test question

karl.barber — Thu, 09 Apr 2026 09:03:20 GMT

testing

how do I add a question

karl.barber — Thu, 09 Apr 2026 08:52:45 GMT

like this ?

Test discussion

Sneh — Wed, 04 Sep 2024 13:33:56 GMT

Adding a post to see if ticket is created

Test

Betty — Fri, 21 Apr 2023 13:40:41 GMT

Test

How do you understand your community?

Philip Webb — Wed, 25 Jan 2023 14:39:33 GMT

Let me hear your thoughts

How do you run your community

Philip Webb — Wed, 25 Jan 2023 14:17:35 GMT

Let me know your ideas?

Connecting customers with each other

Philip Webb — Wed, 25 Jan 2023 14:13:42 GMT

Even as we isolate ourselves, we still need to connect with each other about the things that matter to us. And a community makes it easy for members to tell their stories, share their experiences and indulge in their passions

It’s a source of comfort and space for customers to stay connected through their shared interests, making it a great opportunity to draw positive attention to your brand without immediately trying to sell a product or service.

Staying connected with your customer base

Philip Webb — Wed, 25 Jan 2023 14:12:35 GMT

In the coming months and beyond, brand communities will become an even bigger source of comfort and a powerful way to stay connected with customers.

They bring down the barriers and foster intimacy and connection with the goal of reducing isolation. Now more than ever, people are looking for a place they belong and communities provide it.

Considering how consumers are turning to online spaces more than ever, an online community could easily become your single biggest asset during this crisis and beyond.

What is an online community?

Philip Webb — Wed, 25 Jan 2023 14:11:23 GMT

Online communities are an integrated suite of modern community applications such as forums, blogs, wikis, ideation, media galleries, and calendars, with a fully customisable user interface.

Customer communities have grown in popularity because they bring people together around a common interest, cause, profession or product.

People love to talk to each other about the things that matter to them and a community gives people a space to tell stories, share experiences and grow their passions—and to help each other out.

App Test

Philip Webb — Wed, 25 Jan 2023 12:23:56 GMT

How does this look

Testing Ask a Question

Shoaib Jussab — Tue, 10 Jan 2023 12:07:45 GMT

Testing

Test

Shoaib Jussab — Fri, 06 Jan 2023 11:58:27 GMT

Test test

Where can chatbots have the most positive impact?

Matt Thomson — Tue, 03 May 2022 11:32:34 GMT

It seems more and more consumers consider phone calls inconvenient. For me, creating a conversational strategy focused on serving users in an omnichannel way is an obvious solution. Linking chatbots to other tools like knowledge articles, community threads or help articles can have a huge impact on seamlessly navigating a user towards a solution.

What's your experience of chatbots been like?

Introduce Yourself

Joana Hing — Wed, 27 Apr 2022 12:33:22 GMT

Let's get to know each other! Tell us a little bit about yourself!