Discussions - Recent Threads

Business broadband priority support not showing on my account

seed_harper-m_3c691643 — Sat, 06 Jun 2026 18:09:16 GMT

Bit of a daft one maybe, but I’ve just moved our small account over to Nexora Business and paid extra for priority support. The sales chat said it would be active straight away, but the portal still shows standard support and I can’t see anywhere to raise a priority fault. We’ve got card machines and VoIP handsets going through this line so I’m a bit twitchy now. Is there usually a delay or have I been sold the wrong thing?

eSIM stuck on 'activating' since this morning

seed_mia-t_4aaa28fb — Sat, 06 Jun 2026 18:08:27 GMT

Hi all, just wondering if anyone else has had this with Nexora eSIMs. I moved over from a physical SIM this morning and the app says the eSIM is activated, but the phone still says 'activating' and I’ve got no signal at all. I’ve restarted it twice and checked Wi‑Fi. It’s an iPhone 13 if that makes any difference. I’m a bit stuck because the old SIM has stopped working too. Is there something I’m missing or is this one of those things that takes ages?

Wi-Fi fine in lounge but dead upstairs after router swap

seed_megant_7891cc23 — Sat, 06 Jun 2026 18:07:38 GMT

Moved onto Nexora Fibre last week and the router is doing my head in. It’s right by the TV in the lounge and the signal is fine downstairs, but upstairs in the back bedroom it drops to basically nothing. I’ve got a 3-bed semi, nothing massive. I’ve tried turning it off and on again a few times and changing the Wi‑Fi name, but no joy. Do I need one of those mesh things or should the router be placed somewhere else? The engineer just left it where the old phone point is and said it ‘should be fine’, but it really isn’t. I work from home sometimes and Teams is unusable upstairs.

Family plan data sharing keeps switching off for my son’s line

seed_meganh87_bce167cd — Sat, 06 Jun 2026 18:07:02 GMT

Can someone explain why the data sharing on our family plan keeps turning itself off? I set it up for me and my son last week, it worked for two days, then his line stopped seeing my shared data again. I’m using the Nexora app on an iPhone 13 and he’s on an Android. I’ve checked the plan and it still says family group active, but his usage is now coming out of his own allowance. Bit fed up as this is exactly why we moved everything into one account.

Renewal quote looks higher than my current deal

seed_miah87_9483d189 — Sat, 06 Jun 2026 18:06:18 GMT

Hi all, my contract ends next month and I’ve had the renewal email through. I’m on fibre broadband only and the new price is quite a bit higher than I expected. I don’t mind staying if there’s a sensible renewal option, but I’m a bit lost with the wording in the email. It says I can choose a new term, but then there’s a note about price changes after 12 months? Can someone explain if there’s any point renewing now, or should I just let it roll and see what happens? Cheers.

Parental controls keep blocking homework sites after router update

seed_megant_7891cc23 — Sat, 06 Jun 2026 18:05:41 GMT

Has anyone else had trouble with the parental controls after the latest router update? Mine seem to be blocking random homework sites now. It's my son's maths revision stuff and a couple of science pages, which is a bit daft because I only set it to block social media and adult content. I’m on the Nexora hub in Bradford, if that helps. I’ve tried turning the filter off and on again but it keeps doing it. Is there a proper way to set it without blocking half the internet?

Home move transfer stuck after engineer missed the new address

seed_miah92_968f89c6 — Sat, 06 Jun 2026 18:04:49 GMT

Hi all, I’m trying to move my Nexora broadband from my old flat to my new one and it’s honestly been a faff. I arranged the home move about 3 weeks ago for 14 Oak Street, Manchester, M14 6QP, and got told it would go live on the move date. I’ve moved everything over now but I still haven’t got service at the new place. An engineer was meant to come out yesterday, but nothing happened and I only got a text saying there was a delay. I’ve already spent ages on hold and I’m not sure if I need to start again or if it’s just waiting on Openreach or whatever the system is doing. Can someone tell me what’s actually going on and whether I need to do anything else? I’ve got work from home on Monday so I’m a bit stressed about it.

Charged an activation fee I wasn't told about

seed_miah87_9483d189 — Sat, 06 Jun 2026 18:04:12 GMT

Bit fed up to be honest. I signed up for Nexora broadband last week and now my first bill has an activation fee on it. I don’t remember this being mentioned anywhere when I ordered. It’s £35 and, yeah, that might not sound loads to some people but it’s the principle. Can someone tell me if this is normal or if I’ve been charged wrong?

Mid-contract price rise came as a surprise on my new broadband plan

seed_miab87_329d94c9 — Sat, 06 Jun 2026 18:03:49 GMT

Just had my bill through and it's gone up already. I signed up in August on a 24 month deal and now there's a mid-contract price rise on the broadband. I know prices can change, but this feels a bit cheeky when I'm only 4 months in. Is this normal with Nexora or have I missed something in the paperwork? I don't want to ring up if I'm being daft, but it doesn't seem right.

Unexpected £42 data charge on my mobile bill after holiday

seed_mia-t_4aaa28fb — Sat, 06 Jun 2026 18:03:07 GMT

Hi all, just checked my Nexora bill and there’s an extra £42.18 on there for data charges. I was in Spain for 5 days and thought my plan had roaming included, or at least a cap. I barely used my phone apart from maps and WhatsApp. Can someone tell me why this has happened? It’s a bit of a shock tbh.

Need a slower process for my mum's account and can't get through on the phone

seed_liamb_07bead6e — Sat, 06 Jun 2026 18:01:45 GMT

Hi all, I'm posting on behalf of my mum because she's getting really upset about her broadband bill and I don't know where to start. She's 78, lives alone, and has had a couple of letters from Nexora saying her price is going up again. She doesn't really use the internet much, and the last time she rang she said she got transferred around and gave up. I'm trying to sort it out without making her more anxious. Is there a way to get someone to talk through the account more slowly and maybe check if she's on the best package? Also, if there's a way to note that she's vulnerable or needs extra support, I'd like to do that properly. I'm not after anything special, just a calmer way to deal with it. Postcode is not on here obviously, but the account is under ELMER-42 if that helps the staff find it.

Broadband outage last weekend - can I get compensation sorted?

seed_megan-t_33af92b1 — Sat, 06 Jun 2026 18:01:17 GMT

Hi all, our Nexora broadband was down from Friday evening until Sunday lunchtime after what support said was a local outage. We had no Wi‑Fi, no TV and had to hotspot everything off my phone. I’ve seen mention of automatic compensation but I’m not sure if it applies if the fault was 'area wide'. Do I need to do anything or does it just appear on the bill? Bit fed up to be honest as we work from home and it caused a right mess.

Fibre install kept slipping, now I'm stuck without internet

seed_megan-t_33af92b1 — Sat, 06 Jun 2026 18:00:58 GMT

Bit fed up to be honest. My fibre install was meant to be last Tuesday, then moved to Friday, then I got another text saying it's delayed again because of 'network work'. I work from home and I've already taken two days off. Is this normal with Nexora? I only signed up because they said the install would be done within 10 working days. Postcode is fictional, but my area is SE18 4QT. I don't know if I should keep waiting or just cancel.

Why am I getting data warnings before mid-month?

seed_miab72_744133fb — Sat, 06 Jun 2026 18:00:15 GMT

Bit fed up tbh. I’ve had 3 high data usage warnings this month and I’m nowhere near using what I used to. Nothing has changed at home. I’m on the 80GB plan and it says I’ve used 62GB already, but my phone says less than that. Is Nexora counting stuff twice or something?

Need a payment arrangement on my broadband bill before payday

seed_megant82_d160c870 — Sat, 06 Jun 2026 17:59:34 GMT

Hi, I’m a bit stuck and hoping someone can point me in the right direction. My broadband bill has gone up more than I expected this month and I won’t get paid until next Friday. I don’t want to ignore it and have it get worse. Can Nexora do a payment arrangement so I can split it or push it back a week? I’ve tried looking in the app but it just seems to send me round in circles. Thanks.

Why is content filtering blocking harmless sites on my home broadband?

seed_miap87_3135cbfd — Sat, 06 Jun 2026 17:58:42 GMT

Hi all, not sure if this is me being daft or Nexora's content filtering. I've got the family-safe setting on for my home broadband and it's suddenly blocking random stuff like a recipe blog and a local swimming club site. Nothing dodgy, just normal pages. I only turned it on because my son keeps getting into weird video sites on the telly. Is there a way to keep the filter on but stop it being over the top? I don't want to switch it off completely.

New hub installed but upstairs Wi‑Fi keeps dropping in the back bedrooms

seed_megan-t_7e4bdd32 — Sat, 06 Jun 2026 17:57:34 GMT

Hi all, had my Nexora broadband installed last week and the internet itself seems fine downstairs, but upstairs is a nightmare. The two back bedrooms keep going dead every evening, especially on Zoom calls. I’ve rebooted the hub a few times and moved it away from the TV as someone suggested, but it hasn’t changed much. I’ve got the standard Nexora Hub in the hallway and the house is a 3-bed semi, if that helps. Any ideas before I lose my mind?

Voicemail isn’t picking up and call forwarding keeps turning itself off

seed_meganr_2e9026fe — Sat, 06 Jun 2026 17:56:53 GMT

Hi all. My voicemail on the mobile line has stopped answering properly and call forwarding to my work phone keeps switching off after a day or so. I’ve checked the settings twice and it still does it. Is this a known Nexora issue or am I missing something obvious? It’s been like this since Tuesday. Really frustrating because I’m missing calls from my kids’ school and a plumber.

Early termination fee after moving house and cancelling broadband

seed_miab87_329d94c9 — Sat, 06 Jun 2026 17:56:24 GMT

Hi all, I’m hoping someone can explain this because I’m getting nowhere on chat. I moved house last month and rang Nexora to cancel my broadband at the old address. I was told there’d be an early termination fee because I still had 6 months left on the contract, fair enough, but the amount on my final bill is way higher than what I was expecting. I was quoted around £86 on the phone, but the bill shows £141.72. I didn’t add anything extra and the router was sent back using the returns bag. Can anyone tell me if that sounds right? I feel like I’m being charged for time after I’d already asked to cancel.

Priority support still pending after fibre install missed twice

seed_maya-h_a4a4ddc8 — Sat, 06 Jun 2026 17:55:23 GMT

We moved our small accounting office onto Nexora Business Broadband with priority support because we were told any install issues would be dealt with quickly. First engineer missed the slot last Tuesday, then the rebooked one turned up but said the external work wasn't finished, so he couldn't complete anything. I'm now on day 9 with no proper connection, only a patchy 4G hotspot that's barely coping. I get that things go wrong, but the 'priority' bit feels a bit pointless right now. Can someone tell me what actually happens next? We can't keep losing half a day every time someone says they'll attend.

Upgrade says eligible but handset is showing out of stock

seed_miah87_9483d189 — Sat, 06 Jun 2026 17:54:20 GMT

Hi all, hoping someone can explain this because I’m going round in circles. My account says I’m eligible for an upgrade on my mobile, but when I pick the phone it says out of stock. It’s been like that for 9 days now. I’m on the 24-month plan, nothing weird with the account as far as I know. I just want to keep my number and move onto a new handset, but the site keeps letting me get right to the end and then bounces me out. Is this normal or is it actually stuck?

Move order stuck after signing up for my new flat

seed_katieb87_d1a9a5f4 — Sat, 06 Jun 2026 17:53:16 GMT

Hi, I’m moving into a new flat next Friday and I’m trying to transfer my Nexora broadband over, but the order seems to be stuck on 'pending activation'. I signed up two weeks ago and was told it would be active on move-in day. I’ve had three emails that all say different things. Is this normal or am I missing something? I don’t really know if it’s a line issue or just the move request not being processed properly.

Roaming add-on charged twice after holiday data warning

seed_meganb87_88dc16bf — Sat, 06 Jun 2026 17:52:19 GMT

Hi, I'm hoping someone can make sense of this because I'm clearly not. I bought the 10-day Europe roaming add-on before going to Spain and I got the text about fair usage, which was fine. But then on day 5 I got another text saying I'd used 90% of my allowance, and the app also seems to show a second roaming add-on I didn't ask for. I only have one phone and one SIM. Is it supposed to work like that? My bill looks higher already and I'm worried it's going to keep charging me every time I use WhatsApp.

Mid-contract price rise after joining last month - can this be right?

seed_miab87_329d94c9 — Sat, 06 Jun 2026 17:51:32 GMT

Hi all, I’ve just had an email saying my broadband price is going up in April. I only joined Nexora in January on a 24 month deal and I was told the monthly price was fixed. I’ve checked the welcome email and I can see the monthly cost, but now there’s a note about an annual price rise. Is this normal? Feels a bit sneaky if it’s mid-contract. I’m on the Fibre 250 package in a flat in Leeds, if that matters. Just wondering if anyone else has had this and whether there’s any way to stop it?

Random lag spikes every evening on Fibre Max while gaming

seed_ben-w87_18cd5cda — Sat, 06 Jun 2026 17:50:32 GMT

Anyone else getting weird latency spikes on Nexora Fibre Max? Download speed looks fine on a speed test but when I'm gaming it jumps all over the place, especially around 7-10pm. I'm on ethernet, not Wi‑Fi, so I'm a bit stumped. Rebooted the router twice and it didn't make any difference. It's making ranked matches basically unplayable.