Online communities are an integrated suite of modern community applications such as forums, blogs, wikis, ideation, media galleries, and calendars, with a fully customisable user interface.
Customer communities have grown in popularity because they bring people together around a common interest, cause, profession or product.
People love to talk to each other about the things that matter to them and a community gives people a space to tell stories, share experiences and grow their passions—and to help each other out.