Knowledge

Most Helpful Articles

How to activate an eSIM - KB-MOB-006

Summary An eSIM lets you activate your Nexora Mobile service without inserting a physical SIM card. You can activate it using the QR code or activation details provided in your Nexora account. Before you start Make sure: Your device supports…
Business broadband: reporting a service-impacting fault - KB-BIZ-011

Summary Use this article if your business broadband service is unavailable, unstable, or causing significant operational impact. Business faults may be handled differently from residential issues, especially where Priority Connect, static IP services…
Setting up your Nexora SmartHub Plus - KB-HW-004

Applies to: Nexora SmartHub Plus Audience: Residential customers Last updated: Demo content Summary This article explains how to install and activate your Nexora SmartHub Plus. SmartHub Plus is designed for full-fibre broadband, stronger Wi-Fi coverage…
Troubleshooting slow broadband speeds - KB-BB-001

Applies to: UltraFast Fibre 150, UltraFast Fibre 500, UltraFast Fibre 900 Audience: Residential and small-business customers Summary Use this guide if your broadband connection feels slower than expected, websites are taking longer to load, video…
Tracking your fibre installation appointment - KB-INST-002

Summary This article explains how to track a Nexora Connect fibre installation appointment, what to expect on the day, and what to do if your appointment changes. A fibre installation may involve external network checks, work at the property boundary…