Hi all, I’m an existing NovaTel broadband user in MK12 5PJ. Over the past week my fibre broadband speed has dropped from over 150 Mbps consistently down to around 30 Mbps. I’ve rebooted the router multiple times and checked cables but no improvement. Is anyone else experiencing similar issues recently or is it just me? Any ideas what might be causing this? Really frustrating as I rely on it for work and video calls.
Got it, thanks for that info. I ran line tests and see some errors on the connection indicating a possible line fault. I’ll raise a ticket with our engineering team to investigate further. They might need to arrange a visit if the fault can’t be fixed remotely. We’ll keep you updated here.
Got it, thanks for that info. I ran line tests and see some errors on the connection indicating a possible line fault. I’ll raise a ticket with our engineering team to investigate further. They might need to arrange a visit if the fault can’t be fixed remotely. We’ll keep you updated here.
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