Hi all, I’m an existing NovaTel broadband user in MK12 5PJ. Over the past week my fibre broadband speed has dropped from over 150 Mbps consistently down to around 30 Mbps. I’ve rebooted the router multiple times and checked cables but no improvement. Is anyone else experiencing similar issues recently or is it just me? Any ideas what might be causing this? Really frustrating as I rely on it for work and video calls.
Completely understand, Darren. At this stage, the issue looks linked to the external line but I’ve logged your concerns to prioritise the fault ticket. Unfortunately, we can’t send a replacement router just yet as tests indicate the current one is functioning normally. We appreciate your patience as we investigate.
Completely understand, Darren. At this stage, the issue looks linked to the external line but I’ve logged your concerns to prioritise the fault ticket. Unfortunately, we can’t send a replacement router just yet as tests indicate the current one is functioning normally. We appreciate your patience as we investigate.
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