Hi everyone, I've had NovaTel fibre broadband for about 3 months now, but recently it keeps dropping out multiple times a day. I've rebooted the router a few times and made sure cables are secure, but it doesn't seem to help. My speeds also feel much slower than what I was promised. Is anyone else having these problems? Not sure if I should call support or if it's a known issue.
Hi LisaM89, sorry to hear about the connection drops. Could you please check if your router’s firmware is up to date? Also, if possible, connect a device via Ethernet cable to see if the problem persists on wired connections. This helps us rule out Wi-Fi interference.
Hi LisaM89, sorry to hear about the connection drops. Could you please check if your router’s firmware is up to date? Also, if possible, connect a device via Ethernet cable to see if the problem persists on wired connections. This helps us rule out Wi-Fi interference.
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