Hi all, I signed up for the NovaTel pay-monthly SIM plan a few weeks ago and thought I had unlimited data, but I got a text today saying I’m close to my data cap. Can someone explain if this plan really has a limit or is it a mistake? The website says unlimited but my app dashboard shows 30GB max.
Hi Claire, thanks for reaching out. I can clarify that some of our 'unlimited' plans have a fair usage policy, typically around 30GB per month, to ensure network quality for all users. The app reflects this to help you monitor usage. We don't charge extra but speed may reduce after hitting the threshold.
Thanks Sarah, I get the fair usage thing but it's quite frustrating if it's not truly unlimited. Is there a plan with proper unlimited data without throttling? Also, why doesn’t the website make this clearer?
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