Hi all, since last Tuesday my broadband has been dropping out multiple times a day. Speeds are fine when it’s connected, but the constant disconnections are driving me mad. Restarted the router a few times but no luck. Anyone else having this problem or know a fix? I’m on the Fibre 100 package.
Thanks for the info, James. We'll run a remote diagnostic to check for line faults. If nothing shows up, we might need to book an engineer visit to check internal wiring or replace the router if faulty. Meanwhile, avoid switching off the router between dropouts so we can monitor the logs. We'll update you within 24 hours.
Thanks for the info, James. We'll run a remote diagnostic to check for line faults. If nothing shows up, we might need to book an engineer visit to check internal wiring or replace the router if faulty. Meanwhile, avoid switching off the router between dropouts so we can monitor the logs. We'll update you within 24 hours.
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