Hi all, I've been with Nexora for about 6 months now on the SuperFibre 200mbps package, but my connection speed has been nowhere near that. Speed tests show closer to 45mbps most days, especially during evenings. I’m paying extra for this speed and it feels like I’m being short-changed. Has anyone else had this issue or any advice on what I can do? I’ve rebooted the router multiple times, and it’s fairly new. Bit frustrated as I work from home and really need decent broadband.
Hi MaggieT73, sorry to hear you’re experiencing slower speeds than expected. Evening congestion can sometimes impact speeds, but 45mbps on a 200mbps plan does sound below what you should get. Could you please send me your account number via private message? I’d like to check if there are any known issues in your area and run diagnostics on your line. Also, is your router connected directly to the master socket, or do you have extensions? That can sometimes affect speeds. I’ll do my best to help get this sorted for you.
Hi MaggieT73, sorry to hear you’re experiencing slower speeds than expected. Evening congestion can sometimes impact speeds, but 45mbps on a 200mbps plan does sound below what you should get. Could you please send me your account number via private message? I’d like to check if there are any known issues in your area and run diagnostics on your line. Also, is your router connected directly to the master socket, or do you have extensions? That can sometimes affect speeds. I’ll do my best to help get this sorted for you.
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