Hi all, I’ve been a Nexora broadband customer for over a year now. For the past week or so, my fibre broadband speed has dropped drastically — usually I get around 150Mbps but recently it’s been stuck under 20Mbps. I’ve rebooted the router a few times and even tested at different times of day but no luck. I’m not sure if it’s a fault with the line or something else. Anyone experienced this? Thanks!
Hi Jenny, sorry to hear you are experiencing slow speeds. Can you please confirm your router model and whether you’re connected via ethernet or Wi-Fi when testing? Also, do you see any warning lights on your router? This info will help us troubleshoot further.
Hi Jenny, I had the same issue a couple of weeks ago. Turned out there was some maintenance going on in our area which slowed things down. It got better after a few days. Maybe call Nexora and ask if there’s planned work near you?
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