Not sure if this is the right place but I’m proper frustrated. I signed up for Nexora fibre in March, the install got pushed back twice, then the engineer said they couldn’t complete it because the old line is a mess in the street cabinet. Fair enough, things happen. But now I’ve cancelled because I’ve had enough and I’ve been hit with an early termination fee of £184.72.
I only had service for about 5 weeks and half of that was waiting around. Is that really right? I rang support and got told "it’s in the contract" but that doesn’t feel fair when the install never worked properly. Anyone had this before?
I’ve already done the private message thing to support and got a copy-paste reply saying the cancellation fee stands. That’s what’s annoyed me really.
I’m not trying to dodge paying for something I used, but 5 weeks of nothing working and then nearly £185 to leave? Feels a bit off.
I’ve already done the private message thing to support and got a copy-paste reply saying the cancellation fee stands. That’s what’s annoyed me really.
I’m not trying to dodge paying for something I used, but 5 weeks of nothing working and then nearly £185 to leave? Feels a bit off.
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