Not sure if this is the right place but I’m proper frustrated. I signed up for Nexora fibre in March, the install got pushed back twice, then the engineer said they couldn’t complete it because the old line is a mess in the street cabinet. Fair enough, things happen. But now I’ve cancelled because I’ve had enough and I’ve been hit with an early termination fee of £184.72.
I only had service for about 5 weeks and half of that was waiting around. Is that really right? I rang support and got told "it’s in the contract" but that doesn’t feel fair when the install never worked properly. Anyone had this before?
Worth asking for the case notes and the exact cancellation date. Sometimes the fee changes depending on whether the account was cancelled before or after the minimum term started properly.
Worth asking for the case notes and the exact cancellation date. Sometimes the fee changes depending on whether the account was cancelled before or after the minimum term started properly.
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