Not sure if this is the right place but I’m proper frustrated. I signed up for Nexora fibre in March, the install got pushed back twice, then the engineer said they couldn’t complete it because the old line is a mess in the street cabinet. Fair enough, things happen. But now I’ve cancelled because I’ve had enough and I’ve been hit with an early termination fee of £184.72.
I only had service for about 5 weeks and half of that was waiting around. Is that really right? I rang support and got told "it’s in the contract" but that doesn’t feel fair when the install never worked properly. Anyone had this before?
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