Hi all, hoping someone from Nexora can actually tell me what’s going on. My full fibre install was booked for 12th, then moved to 19th, and today I’ve had another text saying “further delays in network readiness”. I’m in a new-build flat in Leeds, postcode LS9 8QJ, and the builder says the line is ready from their side.
I’m now out of pocket from taking time off twice. Is there any way to get a proper date rather than these vague texts? Account ref NX-482917.
Hi Megan, sorry to hear this has been pushed back again. I can’t view account details here, but I can explain the usual cause: for new-builds, the external fibre work sometimes shows as complete on the developer side, while our network records are still waiting on final activation/wayleave updates.
If you can raise a support ticket with the install reference, we can check whether this is a network-readiness delay or an engineer-slot issue. If it’s the former, the booking team will need to re-appoint once the network status changes. I know that’s frustrating after already losing time off work.
Hi Megan, sorry to hear this has been pushed back again. I can’t view account details here, but I can explain the usual cause: for new-builds, the external fibre work sometimes shows as complete on the developer side, while our network records are still waiting on final activation/wayleave updates.
If you can raise a support ticket with the install reference, we can check whether this is a network-readiness delay or an engineer-slot issue. If it’s the former, the booking team will need to re-appoint once the network status changes. I know that’s frustrating after already losing time off work.
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