Hi all, hoping someone from Nexora can actually tell me what’s going on. My full fibre install was booked for 12th, then moved to 19th, and today I’ve had another text saying “further delays in network readiness”. I’m in a new-build flat in Leeds, postcode LS9 8QJ, and the builder says the line is ready from their side.
I’m now out of pocket from taking time off twice. Is there any way to get a proper date rather than these vague texts? Account ref NX-482917.
We had something similar on our street last year. Mine kept saying delayed but it turned out the ONT in the flat wasn’t live yet even though the building was. Did they ever mention an install pack or a fibre box in the comms?
We had something similar on our street last year. Mine kept saying delayed but it turned out the ONT in the flat wasn’t live yet even though the building was. Did they ever mention an install pack or a fibre box in the comms?
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