Hi all, hoping someone from Nexora can actually tell me what’s going on. My full fibre install was booked for 12th, then moved to 19th, and today I’ve had another text saying “further delays in network readiness”. I’m in a new-build flat in Leeds, postcode LS9 8QJ, and the builder says the line is ready from their side.
I’m now out of pocket from taking time off twice. Is there any way to get a proper date rather than these vague texts? Account ref NX-482917.
Thanks both. I’ve got the install ref and the last text says “awaiting network confirmation”. The flat does have a little white box by the hallway cupboard, so I assume that’s the ONT? The builder said not to touch it.
I’m just fed up because the website still lets me choose speeds and add-ons like everything is fine. Surely if it’s not ready it shouldn’t let me book in the first place?
Thanks both. I’ve got the install ref and the last text says “awaiting network confirmation”. The flat does have a little white box by the hallway cupboard, so I assume that’s the ONT? The builder said not to touch it.
I’m just fed up because the website still lets me choose speeds and add-ons like everything is fine. Surely if it’s not ready it shouldn’t let me book in the first place?
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