Hi all, hoping someone from Nexora can actually tell me what’s going on. My full fibre install was booked for 12th, then moved to 19th, and today I’ve had another text saying “further delays in network readiness”. I’m in a new-build flat in Leeds, postcode LS9 8QJ, and the builder says the line is ready from their side.
I’m now out of pocket from taking time off twice. Is there any way to get a proper date rather than these vague texts? Account ref NX-482917.
You’re right, Megan — if the line isn’t ready, the booking should be clearer. The white box is likely the ONT, yes, but we’d still need the network status updated before an engineer can complete activation.
Best next step: raise a ticket and include the install ref plus the dates you’ve already missed. We can then ask the appointments team to review whether compensation for the missed install window applies, though I can’t guarantee the outcome from here. If you want, I can also note that you’ve already had two failed visits so the case is prioritised.
You’re right, Megan — if the line isn’t ready, the booking should be clearer. The white box is likely the ONT, yes, but we’d still need the network status updated before an engineer can complete activation.
Best next step: raise a ticket and include the install ref plus the dates you’ve already missed. We can then ask the appointments team to review whether compensation for the missed install window applies, though I can’t guarantee the outcome from here. If you want, I can also note that you’ve already had two failed visits so the case is prioritised.
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