Hi, I'm a bit stuck and hoping someone can advise. My broadband bill has gone up and I've had an unexpected car repair, so I don't think I'll be able to clear the full amount before Friday. I don't want the direct debit to bounce and make things worse. Can Nexora set up a payment arrangement or do I need to wait and call later? I'm already a bit stressed about it.
Hi Megan, sorry to hear you're dealing with that. We may be able to help with a payment arrangement, but I can't guarantee it in every case. The quickest route is to contact us via your account and ask for a billing support review. If the direct debit is due very soon, please don't assume it can be cancelled in time until an agent confirms. If you'd like, I can point you to the right place on the account page.
Hi Megan, sorry to hear you're dealing with that. We may be able to help with a payment arrangement, but I can't guarantee it in every case. The quickest route is to contact us via your account and ask for a billing support review. If the direct debit is due very soon, please don't assume it can be cancelled in time until an agent confirms. If you'd like, I can point you to the right place on the account page.
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