Hi all, I’m posting on behalf of my mum because she’s not great with phone calls at the moment. She’s in recovery after a hospital stay and has been getting stressed about the Nexora bills and letters. Is there a way to note the account so staff know to speak slowly and maybe not push upgrades? We’re not looking for anything special, just a bit of patience and maybe paper bills if needed. I can help if someone tells me what to do, but I don’t want to make a mess of it.
Just to say, I’ve had a similar note added before and it did help. They didn’t keep asking me to bundle stuff I didn’t need, which was a relief. Might be worth checking whether they can also note a preferred time to contact, if that’s useful.
Just to say, I’ve had a similar note added before and it did help. They didn’t keep asking me to bundle stuff I didn’t need, which was a relief. Might be worth checking whether they can also note a preferred time to contact, if that’s useful.
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