Hi all, I’m posting on behalf of my mum because she’s not great with phone calls at the moment. She’s in recovery after a hospital stay and has been getting stressed about the Nexora bills and letters. Is there a way to note the account so staff know to speak slowly and maybe not push upgrades? We’re not looking for anything special, just a bit of patience and maybe paper bills if needed. I can help if someone tells me what to do, but I don’t want to make a mess of it.
That’s right, Tom. We can usually note preferred contact times too, as long as the account holder agrees. Elaine, if your mum finds forms easier than phone calls, we can also look at alternative ways to manage support requests. If you want, reply with whether she’d prefer post, text, or online chat and I’ll point you to the right option.
That’s right, Tom. We can usually note preferred contact times too, as long as the account holder agrees. Elaine, if your mum finds forms easier than phone calls, we can also look at alternative ways to manage support requests. If you want, reply with whether she’d prefer post, text, or online chat and I’ll point you to the right option.
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