Hi all, my broadband went off for nearly 2 days last month during that local outage in Leeds. I’m seeing people mention automatic compensation, but nothing has appeared on my Nexora bill. Do I need to chase this or does it come through later? Bit confused because the app just says everything is settled.
Hi Megan, sorry for the confusion. Automatic outage compensation can take up to 30 days from the end of the incident to appear, depending on the billing cycle. If your service was affected for the qualifying period, it should be applied to your account without you needing to submit a claim. If it still isn’t visible after 30 days, reply here and we can check the outage reference and billing status for you.
Hi Megan, sorry for the confusion. Automatic outage compensation can take up to 30 days from the end of the incident to appear, depending on the billing cycle. If your service was affected for the qualifying period, it should be applied to your account without you needing to submit a claim. If it still isn’t visible after 30 days, reply here and we can check the outage reference and billing status for you.
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