Hi all, my broadband went off for nearly 2 days last month during that local outage in Leeds. I’m seeing people mention automatic compensation, but nothing has appeared on my Nexora bill. Do I need to chase this or does it come through later? Bit confused because the app just says everything is settled.
Worth saying, mine only showed after I’d been back and forth on chat twice. So if it’s definitely over 30 days I’d push it. The app is not always up to date.
Worth saying, mine only showed after I’d been back and forth on chat twice. So if it’s definitely over 30 days I’d push it. The app is not always up to date.
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