Hi all, hoping someone from Nexora can explain this because I’m getting nowhere with the app.
I paid my broadband bill on the 2nd, then this month I’ve been charged again for what looks like the same amount plus a random £6.50 “adjustment”. My statement just says balance carried forward but I can’t see what it’s actually for. I’m on account NX-447219 and the address is 18 Ashfield Road, Leeds, LS7 3QJ.
If it’s a billing correction, fine, but why not show it properly? I’ve had no late payment emails either. I’m worried I’ve been overcharged.
Hi Marta, I can see why that’s frustrating.
We can’t access full account details on the public forum, but I can explain the usual reasons for a correction showing like that. A £6.50 adjustment is often a pro-rated charge after an order change, a missed discount, or a small correction from a previous bill cycle.
If you can check whether there was any package change, engineer visit, or missed direct debit around the 2nd, that may help. If not, I’d suggest we move this to a secure support case so someone can review the bill line by line.
Hi Marta, I can see why that’s frustrating.
We can’t access full account details on the public forum, but I can explain the usual reasons for a correction showing like that. A £6.50 adjustment is often a pro-rated charge after an order change, a missed discount, or a small correction from a previous bill cycle.
If you can check whether there was any package change, engineer visit, or missed direct debit around the 2nd, that may help. If not, I’d suggest we move this to a secure support case so someone can review the bill line by line.
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