Hi all, hoping someone from Nexora can explain this because I’m getting nowhere with the app.
I paid my broadband bill on the 2nd, then this month I’ve been charged again for what looks like the same amount plus a random £6.50 “adjustment”. My statement just says balance carried forward but I can’t see what it’s actually for. I’m on account NX-447219 and the address is 18 Ashfield Road, Leeds, LS7 3QJ.
If it’s a billing correction, fine, but why not show it properly? I’ve had no late payment emails either. I’m worried I’ve been overcharged.
I had something similar and it turned out to be a discount ending without warning. Check the PDF bill, not just the app. The app hides half the useful stuff sometimes.
I had something similar and it turned out to be a discount ending without warning. Check the PDF bill, not just the app. The app hides half the useful stuff sometimes.