Hi all, hoping someone from Nexora can explain this because I’m getting nowhere with the app.
I paid my broadband bill on the 2nd, then this month I’ve been charged again for what looks like the same amount plus a random £6.50 “adjustment”. My statement just says balance carried forward but I can’t see what it’s actually for. I’m on account NX-447219 and the address is 18 Ashfield Road, Leeds, LS7 3QJ.
If it’s a billing correction, fine, but why not show it properly? I’ve had no late payment emails either. I’m worried I’ve been overcharged.
Just to add to Sam’s reply, if you recently switched from a promotional price to standard price, the bill can look like a correction rather than a new charge. That said, you should still be able to see the detail on the statement.
If you want, send us a private ticket and we’ll check whether the £6.50 is an admin correction, a partial month charge, or a billing error.
Just to add to Sam’s reply, if you recently switched from a promotional price to standard price, the bill can look like a correction rather than a new charge. That said, you should still be able to see the detail on the statement.
If you want, send us a private ticket and we’ll check whether the £6.50 is an admin correction, a partial month charge, or a billing error.
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