Hi all, hoping someone from Nexora can explain this because I’m getting nowhere with the app.
I paid my broadband bill on the 2nd, then this month I’ve been charged again for what looks like the same amount plus a random £6.50 “adjustment”. My statement just says balance carried forward but I can’t see what it’s actually for. I’m on account NX-447219 and the address is 18 Ashfield Road, Leeds, LS7 3QJ.
If it’s a billing correction, fine, but why not show it properly? I’ve had no late payment emails either. I’m worried I’ve been overcharged.
I did check the PDF and it just says adjustment. That’s the problem. Nothing about a discount ending, no package change, nothing. I haven’t had any engineer visit and the direct debit went through fine.
I’m not keen on sending private messages if this can be sorted here. Why can’t Nexora just put the reason on the bill?
I did check the PDF and it just says adjustment. That’s the problem. Nothing about a discount ending, no package change, nothing. I haven’t had any engineer visit and the direct debit went through fine.
I’m not keen on sending private messages if this can be sorted here. Why can’t Nexora just put the reason on the bill?
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