Hi all, hoping someone from Nexora can explain this because I’m getting nowhere with the app.
I paid my broadband bill on the 2nd, then this month I’ve been charged again for what looks like the same amount plus a random £6.50 “adjustment”. My statement just says balance carried forward but I can’t see what it’s actually for. I’m on account NX-447219 and the address is 18 Ashfield Road, Leeds, LS7 3QJ.
If it’s a billing correction, fine, but why not show it properly? I’ve had no late payment emails either. I’m worried I’ve been overcharged.
You’re right that the bill should be clearer, Marta. On the forum we can’t see the billing engine notes, which is why it’s showing as a generic adjustment here.
If you’d like, reply with “billing review” and I’ll arrange for a secure team to inspect the charge and confirm whether it should be refunded or reissued. If it turns out to be an error, we’ll correct it. If it’s a valid pro-rata charge, we’ll explain the calculation.
You’re right that the bill should be clearer, Marta. On the forum we can’t see the billing engine notes, which is why it’s showing as a generic adjustment here.
If you’d like, reply with “billing review” and I’ll arrange for a secure team to inspect the charge and confirm whether it should be refunded or reissued. If it turns out to be an error, we’ll correct it. If it’s a valid pro-rata charge, we’ll explain the calculation.
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