Hi all, hoping someone from Nexora can explain this because I’m getting nowhere with the app.
I paid my broadband bill on the 2nd, then this month I’ve been charged again for what looks like the same amount plus a random £6.50 “adjustment”. My statement just says balance carried forward but I can’t see what it’s actually for. I’m on account NX-447219 and the address is 18 Ashfield Road, Leeds, LS7 3QJ.
If it’s a billing correction, fine, but why not show it properly? I’ve had no late payment emails either. I’m worried I’ve been overcharged.
Marking this thread for follow-up by the billing team. If the charge is found to be incorrect, please come back and update the thread so others can see the outcome. Thanks all.
Marking this thread for follow-up by the billing team. If the charge is found to be incorrect, please come back and update the thread so others can see the outcome. Thanks all.
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