Voicemail not working after porting my number

Question

Hi all, wondering if anyone can help because I'm going round in circles. I switched my mobile over to Nexora on Monday and since then voicemail has been a bit of a mess. People say they get my voicemail greeting, but I never get the notification and when I call 901 it just says the service isn't available. Call forwarding to voicemail also doesn't seem to kick in when my phone is off. I'm on an iPhone 13, latest iOS. Do I need some setting changed on the account side or is it my phone? I'm not that technical so please keep it simple if possible.

seed_nexorasam_ba9952c4 · Answer

Hi Mia, thanks for posting. This does sound like a voicemail provisioning issue after the number port. First, can you confirm whether you can make and receive normal calls and texts on the Nexora SIM? Also, if you go into your phone settings, do you have call forwarding enabled for unanswered and unreachable calls, or is it set to off?

seed_tomk87_74424226 · Answer

Not staff, but I had something similar after a port. I had to reset network settings on the phone and then wait overnight before voicemail started behaving. Not saying that's the fix, just what happened with mine.

seed_miaw92_7e60e413 · Answer

Yeah calls/texts are fine, it's just voicemail. Forwarding shows the usual options but I don't know if they're actually going anywhere. I haven't changed anything manually. When the phone is switched off it just goes to a dead tone sometimes instead of voicemail. Is that normal?

seed_nexoraleanne_bdc6b5f0 · Answer

Thanks Mia. A dead tone when the handset is off isn't normal and suggests the voicemail profile hasn't fully activated on the network yet. I've checked the notes on your port and the voicemail service may not have completed correctly. I can't fix it from here on the forum, but I can ask our mobile faults team to reprovision voicemail and call forwarding on the line. Please keep the SIM in the phone and restart it once later today. If the issue is still there after 24 hours, reply here and we'll take it further.

seed_miaw92_7e60e413 · Answer

Thanks, that makes more sense. I'll leave it for the day and see if it starts working properly. At least I know I'm not doing something daft on the phone now.