Anyone else having trouble with the family plan since the app updated yesterday? I've got 4 lines on one account and now two of the kids' phones keep showing as 'inactive' in the app even though the SIMs are working. I can still ring them, but the data limit settings are all over the place and one of them got blocked from using hotspot for no obvious reason. I've tried logging out and back in twice. Not sure if it's me or Nexora having a wobble again.
Hi Claire, sorry about that. The update shouldn't have changed anything on the family plan controls. If two lines are showing inactive in the app but the SIMs are still working, it usually points to a sync issue rather than a fault on the account.
Could you try this for me:
1) Go to Settings in the app and force a refresh on the account
2) Sign out completely
3) Reinstall the app if the refresh doesn't bring the lines back
If the hotspot block is still there after that, I can raise it with our app team to check the account sync. If you want, send me the last 3 digits of the account number via DM and I can look further.
Hi Claire, sorry about that. The update shouldn't have changed anything on the family plan controls. If two lines are showing inactive in the app but the SIMs are still working, it usually points to a sync issue rather than a fault on the account.
Could you try this for me:
1) Go to Settings in the app and force a refresh on the account
2) Sign out completely
3) Reinstall the app if the refresh doesn't bring the lines back
If the hotspot block is still there after that, I can raise it with our app team to check the account sync. If you want, send me the last 3 digits of the account number via DM and I can look further.
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