Anyone else having trouble with the family plan since the app updated yesterday? I've got 4 lines on one account and now two of the kids' phones keep showing as 'inactive' in the app even though the SIMs are working. I can still ring them, but the data limit settings are all over the place and one of them got blocked from using hotspot for no obvious reason. I've tried logging out and back in twice. Not sure if it's me or Nexora having a wobble again.
Mine did something similar and it turned out the parental controls had somehow defaulted back on after an update. Took ages to spot because the app wording is a bit vague. Worth checking the profiles, especially if you've got teen settings set up.
Mine did something similar and it turned out the parental controls had somehow defaulted back on after an update. Took ages to spot because the app wording is a bit vague. Worth checking the profiles, especially if you've got teen settings set up.
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