Anyone else having trouble with the family plan since the app updated yesterday? I've got 4 lines on one account and now two of the kids' phones keep showing as 'inactive' in the app even though the SIMs are working. I can still ring them, but the data limit settings are all over the place and one of them got blocked from using hotspot for no obvious reason. I've tried logging out and back in twice. Not sure if it's me or Nexora having a wobble again.
Quick update: our team has identified an issue affecting family plan status syncing after the latest app release. It's not affecting service on the SIMs themselves, but it can cause inactive labels and incorrect device controls.
The workaround is to use the web account page for now if you need to change limits or hotspot settings. The app fix is being rolled out in stages, and you may see it correct itself after the next sync. Sorry for the hassle on this one.
Quick update: our team has identified an issue affecting family plan status syncing after the latest app release. It's not affecting service on the SIMs themselves, but it can cause inactive labels and incorrect device controls.
The workaround is to use the web account page for now if you need to change limits or hotspot settings. The app fix is being rolled out in stages, and you may see it correct itself after the next sync. Sorry for the hassle on this one.
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