Anyone else had this with Business broadband priority support? Our office line dropped yesterday afternoon and when I try to log a priority fault it just loops back to the same page saying 'service not eligible'. We’re definitely on a business package. It’s a small account, but still. I’ve rebooted the router, checked the phone socket, all that usual stuff. We can’t really keep missing calls like this. Is there a secret step I’m missing or is the portal just broken?
Hi Mason, sorry this is causing hassle. Business broadband priority support should be available on eligible business accounts, so the message you’re seeing doesn’t sound right. Can you confirm whether the account is set up under the business name and whether you’re signing in with the admin email rather than a personal login? If you’d rather not post details here, I can point you to the private support route for a manual check.
Hi Mason, sorry this is causing hassle. Business broadband priority support should be available on eligible business accounts, so the message you’re seeing doesn’t sound right. Can you confirm whether the account is set up under the business name and whether you’re signing in with the admin email rather than a personal login? If you’d rather not post details here, I can point you to the private support route for a manual check.
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