Anyone else had this with Business broadband priority support? Our office line dropped yesterday afternoon and when I try to log a priority fault it just loops back to the same page saying 'service not eligible'. We’re definitely on a business package. It’s a small account, but still. I’ve rebooted the router, checked the phone socket, all that usual stuff. We can’t really keep missing calls like this. Is there a secret step I’m missing or is the portal just broken?
We had something similar after our contract renewal. In our case the priority portal was fine but the account hadn’t been tagged as business after a billing change. Took ages to sort, annoyingly. Worth checking if your VAT/business details match exactly what’s on the account. Mine had the trading name shortened and that was enough to throw it off.
We had something similar after our contract renewal. In our case the priority portal was fine but the account hadn’t been tagged as business after a billing change. Took ages to sort, annoyingly. Worth checking if your VAT/business details match exactly what’s on the account. Mine had the trading name shortened and that was enough to throw it off.
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