Bit fed up tbh. I rang up yesterday because my broadband is going up again and I said I might cancel. The chap on the phone said he could do a loyalty discount and bring it down to £29.99. He took me through a few questions, said it was all sorted, then I got an email this morning and it’s still showing the full price. Has anyone had this before? I’ve been with Nexora years and I don’t want to spend another hour on hold if they’re just going to fob me off.
Hi MiaH87, sorry about that. If a loyalty discount was offered it should normally show on the account once processed, but sometimes the confirmation email can arrive before the change fully updates. I can’t access accounts here, but if you send a DM to the forum team with your account postcode and the date/time of the call, we can check whether the order went through or if it needs re-submitting. If you’re under contract, we can also confirm whether the price change was a renewal offer or a save offer.
Hi MiaH87, sorry about that. If a loyalty discount was offered it should normally show on the account once processed, but sometimes the confirmation email can arrive before the change fully updates. I can’t access accounts here, but if you send a DM to the forum team with your account postcode and the date/time of the call, we can check whether the order went through or if it needs re-submitting. If you’re under contract, we can also confirm whether the price change was a renewal offer or a save offer.
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