Bit fed up tbh. I rang up yesterday because my broadband is going up again and I said I might cancel. The chap on the phone said he could do a loyalty discount and bring it down to £29.99. He took me through a few questions, said it was all sorted, then I got an email this morning and it’s still showing the full price. Has anyone had this before? I’ve been with Nexora years and I don’t want to spend another hour on hold if they’re just going to fob me off.
I had something similar last month. Mine was a mobile plan though. They said it had been 'agreed' but then it took 3 working days to show. Not ideal but it did eventually appear. Might be worth checking the date on the email too, as mine had the old monthly cost buried in the small print.
I had something similar last month. Mine was a mobile plan though. They said it had been 'agreed' but then it took 3 working days to show. Not ideal but it did eventually appear. Might be worth checking the date on the email too, as mine had the old monthly cost buried in the small print.
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