Bit fed up tbh. I rang up yesterday because my broadband is going up again and I said I might cancel. The chap on the phone said he could do a loyalty discount and bring it down to £29.99. He took me through a few questions, said it was all sorted, then I got an email this morning and it’s still showing the full price. Has anyone had this before? I’ve been with Nexora years and I don’t want to spend another hour on hold if they’re just going to fob me off.
Thanks Sam. I do have the email but it’s just the generic one saying my package is changing, nothing about the discount. The lad on the phone definitely said £29.99 and that I didn't need to do anything else. Do I need to ring cancellations again? I really don't want them putting me through another script if they can't actually match what was said.
Thanks Sam. I do have the email but it’s just the generic one saying my package is changing, nothing about the discount. The lad on the phone definitely said £29.99 and that I didn't need to do anything else. Do I need to ring cancellations again? I really don't want them putting me through another script if they can't actually match what was said.
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