Bit fed up tbh. I rang up yesterday because my broadband is going up again and I said I might cancel. The chap on the phone said he could do a loyalty discount and bring it down to £29.99. He took me through a few questions, said it was all sorted, then I got an email this morning and it’s still showing the full price. Has anyone had this before? I’ve been with Nexora years and I don’t want to spend another hour on hold if they’re just going to fob me off.
Worth asking them to note down the agent name too if you can remember it. Retention deals sometimes get messy when there’s no reference. I’d also avoid agreeing to anything new until the old one’s been checked, otherwise it gets even more confusing.
Worth asking them to note down the agent name too if you can remember it. Retention deals sometimes get messy when there’s no reference. I’d also avoid agreeing to anything new until the old one’s been checked, otherwise it gets even more confusing.
Developed by
