Bit fed up tbh. I rang up yesterday because my broadband is going up again and I said I might cancel. The chap on the phone said he could do a loyalty discount and bring it down to £29.99. He took me through a few questions, said it was all sorted, then I got an email this morning and it’s still showing the full price. Has anyone had this before? I’ve been with Nexora years and I don’t want to spend another hour on hold if they’re just going to fob me off.
Right, I’ll DM the details. Slightly annoying that I’ve got to prove what was said but fair enough. If they can’t match it, am I stuck on the higher price or can I still cancel without a fee? I’m 4 months into a 12 month contract, broadband only.
Right, I’ll DM the details. Slightly annoying that I’ve got to prove what was said but fair enough. If they can’t match it, am I stuck on the higher price or can I still cancel without a fee? I’m 4 months into a 12 month contract, broadband only.
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