Hi all, hoping someone can point me in the right direction because I'm about ready to throw the router out the window. We set up parental controls on our Nexora broadband yesterday for the kids, but now it's blocking random stuff like BBC Bitesize and a maths homework site. I assumed it would only stop the obvious bad stuff. I've tried turning the filter from 'strict' to 'standard' but it still seems over the top.
Is there a way to whitelist certain sites? Or is the only option to switch it all off, which seems a bit pointless. We're on the Home Fibre 500 package if that matters.
That's odd, Megan. On some accounts the option only appears after the family profile is fully created, not just the device schedule.
Could you check whether the child profile has been set up with a specific age range? If it has, try editing the profile and looking for 'Web filtering'. That's where the allow list sits for most customers.
If you still can't see it, the feature may not be active on your account yet and we may need to refresh it from our side.
That's odd, Megan. On some accounts the option only appears after the family profile is fully created, not just the device schedule.
Could you check whether the child profile has been set up with a specific age range? If it has, try editing the profile and looking for 'Web filtering'. That's where the allow list sits for most customers.
If you still can't see it, the feature may not be active on your account yet and we may need to refresh it from our side.
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