Hi all, hoping someone can point me in the right direction because I'm about ready to throw the router out the window. We set up parental controls on our Nexora broadband yesterday for the kids, but now it's blocking random stuff like BBC Bitesize and a maths homework site. I assumed it would only stop the obvious bad stuff. I've tried turning the filter from 'strict' to 'standard' but it still seems over the top.
Is there a way to whitelist certain sites? Or is the only option to switch it all off, which seems a bit pointless. We're on the Home Fibre 500 package if that matters.
No problem, Megan. Yes, there can be separate controls on the broadband account and the device itself, which is why it can feel a bit muddled.
If the issue continues after checking both, reply here and we can look at whether your account needs a settings refresh. I've marked this as the likely fix for now, but happy to help further if needed.
No problem, Megan. Yes, there can be separate controls on the broadband account and the device itself, which is why it can feel a bit muddled.
If the issue continues after checking both, reply here and we can look at whether your account needs a settings refresh. I've marked this as the likely fix for now, but happy to help further if needed.
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