Hi, I’ve tried the normal chat and it’s not really working for me. I’ve recently had sight loss and I’m struggling to manage my Nexora account on the website now. I need an accessible way to speak to someone and preferably a callback rather than having to keep retyping everything. Is there a dedicated team or alternative contact option? I’m not sure what the process is.
I’m not staff, but I had to do this for my dad. Best thing was asking for written updates as well as a call, because it’s easier to keep track of. The community mods were pretty good about nudging it through.
I’m not staff, but I had to do this for my dad. Best thing was asking for written updates as well as a call, because it’s easier to keep track of. The community mods were pretty good about nudging it through.
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