Hi all, hoping someone can sanity check this for me. I'm on the Essential broadband and TV bundle with Nexora and got an email saying I can upgrade to the bigger TV pack for £6 extra a month. When I clicked through it jumped to £11 and then there was a one-off activation fee too. Is that normal or have I landed on the wrong page? I've tried twice now and it keeps changing at the last step.
Hi Megan, that does sound like the upgrade journey has picked up a different offer than the email one. The £6 a month promo is usually only for the specific upgrade link in the email and can change if the basket is rebuilt or if an add-on is selected. The activation fee can also appear on some bundles depending on the contract term. If you want, I can help you check whether the original offer is still available on your account, or you can try the link in the email again in a private browser window.
This happened to me last month. It was the same price in the email but the website was showing the standard rate. I had to log in, go back to the email link and then it worked properly. If you already clicked around a bit, the basket seems to lose the promo. Bit annoying, but it did sort itself once I started from the email again.
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