Hi, I'm hoping someone can make sense of this because I'm clearly not. I bought the 10-day Europe roaming add-on before going to Spain and I got the text about fair usage, which was fine. But then on day 5 I got another text saying I'd used 90% of my allowance, and the app also seems to show a second roaming add-on I didn't ask for. I only have one phone and one SIM. Is it supposed to work like that? My bill looks higher already and I'm worried it's going to keep charging me every time I use WhatsApp.
Hi Megan, I can help explain how the roaming add-on should work. The 10-day Europe add-on is normally a one-off charge and it shouldn't duplicate itself unless the first pass was not applied correctly or a second purchase was made from the app. The 90% warning is separate and usually refers to your fair usage data allowance within that add-on. If you send the last 4 digits of the mobile number and the rough time you purchased it, I can check whether you were charged twice or whether the app is showing an old pending authorisation.
Hi Megan, I can help explain how the roaming add-on should work. The 10-day Europe add-on is normally a one-off charge and it shouldn't duplicate itself unless the first pass was not applied correctly or a second purchase was made from the app. The 90% warning is separate and usually refers to your fair usage data allowance within that add-on. If you send the last 4 digits of the mobile number and the rough time you purchased it, I can check whether you were charged twice or whether the app is showing an old pending authorisation.
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