Hi, I'm hoping someone can make sense of this because I'm clearly not. I bought the 10-day Europe roaming add-on before going to Spain and I got the text about fair usage, which was fine. But then on day 5 I got another text saying I'd used 90% of my allowance, and the app also seems to show a second roaming add-on I didn't ask for. I only have one phone and one SIM. Is it supposed to work like that? My bill looks higher already and I'm worried it's going to keep charging me every time I use WhatsApp.
You're right, it shouldn't be confusing. If it shows two active entries then it needs checking properly. Please send the last 4 digits plus the date and time you bought the add-on and I'll look into whether one needs removing and whether any duplicate charge should be refunded. If you're abroad and concerned about further use, I can also explain how to turn off mobile data so you don't rack up more usage before we review it.
You're right, it shouldn't be confusing. If it shows two active entries then it needs checking properly. Please send the last 4 digits plus the date and time you bought the add-on and I'll look into whether one needs removing and whether any duplicate charge should be refunded. If you're abroad and concerned about further use, I can also explain how to turn off mobile data so you don't rack up more usage before we review it.
Developed by
