Hi, I’m moving into a new flat next Friday and I’m trying to transfer my Nexora broadband over, but the order seems to be stuck on 'pending activation'. I signed up two weeks ago and was told it would be active on move-in day. I’ve had three emails that all say different things. Is this normal or am I missing something? I don’t really know if it’s a line issue or just the move request not being processed properly.
Hi Katie, thanks for posting. I can help you check what’s happening with the home move transfer. Usually we need the new address confirmed, the move date, and whether the property has an active line already. If you’re happy to share, can you confirm whether the flat is in a new build or an existing building? That helps us work out if activation is waiting on an engineer or just the transfer order.
Hi Katie, thanks for posting. I can help you check what’s happening with the home move transfer. Usually we need the new address confirmed, the move date, and whether the property has an active line already. If you’re happy to share, can you confirm whether the flat is in a new build or an existing building? That helps us work out if activation is waiting on an engineer or just the transfer order.
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