Hi, I’m moving into a new flat next Friday and I’m trying to transfer my Nexora broadband over, but the order seems to be stuck on 'pending activation'. I signed up two weeks ago and was told it would be active on move-in day. I’ve had three emails that all say different things. Is this normal or am I missing something? I don’t really know if it’s a line issue or just the move request not being processed properly.
Mine did something similar last year. Turned out the old tenant still had the line registered and it needed a cease-and-reprovide. Took ages. If you’ve got a landlord or letting agent, ask if the place has had broadband cancelled properly.
Mine did something similar last year. Turned out the old tenant still had the line registered and it needed a cease-and-reprovide. Took ages. If you’ve got a landlord or letting agent, ask if the place has had broadband cancelled properly.
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