Hi, I’m moving into a new flat next Friday and I’m trying to transfer my Nexora broadband over, but the order seems to be stuck on 'pending activation'. I signed up two weeks ago and was told it would be active on move-in day. I’ve had three emails that all say different things. Is this normal or am I missing something? I don’t really know if it’s a line issue or just the move request not being processed properly.
Thanks, that’s helpful. In an older building, a transfer is usually straightforward, but if the previous line status hasn’t cleared, it can sit pending. I can’t access account details here, but the best next step is to raise a move check with the move team and ask them to confirm whether the new address has a live line or needs reactivation. If you’ve not already, keep your old service live until the transfer date to avoid any gap. If your move date has already passed, they may need to rebook activation. If you want, I can point you to the right contact route for the move team.
Thanks, that’s helpful. In an older building, a transfer is usually straightforward, but if the previous line status hasn’t cleared, it can sit pending. I can’t access account details here, but the best next step is to raise a move check with the move team and ask them to confirm whether the new address has a live line or needs reactivation. If you’ve not already, keep your old service live until the transfer date to avoid any gap. If your move date has already passed, they may need to rebook activation. If you want, I can point you to the right contact route for the move team.
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